Two members of the Trinity Health staff have received internal awards for their customer service.
Deb Allard, LPN, with Trinity Health’s Orthopedic clinic, received the DAISY award, an award designated to commemorate and recognize a nurse for extraordinary compassionate care.
“After a right shoulder rotator cuff surgery, Deb came in for my first checkup,” the nomination read. “I was leery and concerned. She told me she’d be as gentle as possible, as if it were her. She was right! She was so professional and thorough. She was wonderful and continued to ask if she was careful enough. She updated several mistakes in my file that were to be fixed right before my surgery and she showed me how she fixed them by showing me the screen. After the doctor came in and checked me over, she took her orders graciously, and continued to help me. I started to feel faint, and she gave me all the time I needed, plus she went and got me a piece of chocolate and sat with me until I was better. Then, she helped me get my shirt on and showed me my sling, and helped me with it. I was all done, but she didn’t leave me. She walked me out of the office into the hallway after getting me my next appointment card, and hung on to me until she got me to my daughter, who was waiting. I have NEVER been cared for by a nurse as Deb cared for me. She truly deserves outstanding recognition!!! I have high respect for her!!”
The BEE Award, which commemorates clinical staff team members who exemplify a Be Extraordinary Every Day attitude, was awarded to Sara Moreland, an office assistant in Trinity Health’s Pain Clinic.
“Sara greeted us promptly and professionally,” the nomination read. “Most important is the follow-up call to allow my husband to come in early due to a cancellation of another patient. Saying this service is available and actually providing it – WOW! That’s a first!”