Trinity Health is committed to preserving and improving the quality of health to the people we serve. Our mission is to excel at meeting the needs of the whole person through the provision of quality healthcare and health related services.
Trinity Health now offers you the ability to make your payments online – and its free! This new service is secure, and allows you to view your statements at your convenience. You can also enroll to receive your statements at an email address of your choosing.
Login at https://www.personapay.com/trinity with the account number located at the top right hand corner of your statement.
When You Will Receive Your Bill
Statements are generated after insurance has processed and there is a balance remaining that is due from the patient. All uninsured patients will be billed directly and receive a statement as a part of the organizations normal billing process. The status of your account will be noted on each statement. Depending on the type of service provided at Trinity Health, you may receive more than one statement. The statements will come from Trinity Health and/or Trinity Medical Group. If you receive services at Trinity Kenmare Hospital and/or Kenmare Health Center, you will receive a separate statement for those services. Your first statement will represent an itemization of charges for services provided. After the initial itemized statement if there is a balance due, you will receive notice (s) requesting payment.
How to Read your Statements
Know Your Benefits
Be aware of your particular insurance plan coverage and the co-pay requirement your insurance company has. Trinity Health cannot predict which services individual insurers will cover. Many insurers limit payments to “usual, customary and reasonable payment.” We do not accept payment limitations from insurance companies with whom we do not participate or have contractual arrangements. Your employer or insurance agent can provide you with coverage information. Details on Medicare benefits are available at your local Social Security office.
Second Opinion requirements are common in today’s insurance plans. Some companies require you, not the hospital, to call them before you go to the hospital for admission. Some plans require you to call them 24 or 48 hours after emergency service. Be sure you know what your plan requires before you need to use it.
Bring Your Cards
Bring your insurance cards with you each time you come to Trinity Health for any service. Co-payment is expected at the time of your visit.
Financial Arrangement Guidelines
If you have insurance or Medicare, Trinity Health will file a claim to the appropriate payer for you, providing you have supplied us with all of the necessary insurance information.
At the time of service, you will be expected to pay your required co-pay. If you do not have insurance, you will be expected to pay at the time of service.
If you have no insurance, or after insurance benefits have been paid, it is expected that you pay the amount due (which could include deductibles, coinsurance, and other services not covered by your insurance plan) upon receipt of your statement.
If you do not have the financial ability to pay within the guidelines stated above, please call our Business Services Representative so we can determine if you qualify for alternative payment arrangements.
Where to Call for Billing and Payment Questions
If you have any questions about your Statements, please call the number provided on your statement.