Ordering a refill of your prescription doesn’t have to be a hard task – and now, it is even easier, as easy as pushing a button.
Through the My Community Pharmacy app, KeyCare Pharmacy and B&B Northwest Pharmacy patients can easily request refills for their prescriptions or a prescription transfer from another pharmacy, explained Loralee Feininger, Pharm.D., RPH, charge pharmacist at KeyCare Pharmacy, one of Trinity Health’s two retail pharmacies. “It is a way for patients to ask us to fill a medication electronically, rather than waiting on hold via a phone call.”
The app is available for patients who utilize KeyCare Pharmacy, located on the second floor at Health Center – Medical Arts, 400 Burdick Expy E, Minot, and B&B Northwest Pharmacy, located on the first floor at Health Center – East, 20 Burdick Expy E, Minot.
Instructions on how to download the app can be found at www.keycarepharmacy.com and www.bbnwpharmacy.com. Once the app is downloaded, patients add their medications to their log. When a patient needs a refill, they select the appropriate medications and push a button to send a message to the pharmacy. These refill requests go into a queue for pharmacy staff, Feininger explained. “We can tell where the refill request is coming from, and the pharmacy takes appropriate action from there.” (Feininger not only speaks as charge pharmacist, but also as a patient. “I use the app myself to know how it works.”
Additionally, patients for the two pharmacies may also sign up at the pharmacy for notification that a prescription is ready, via text messaging, e-mail, and/or an automated phone call.
Often, patients are unaware when exactly providers send prescriptions to the pharmacy, so “sending out a message alerts the patient that their medication is ready for pick-up,” Feininger said. “It’s better communication all around, especially when they know medication is here waiting.”
The messages are non-descript, with a general “your prescription is ready” message, to avoid HIPAA violations, Feininger said.
Signing up for the messaging feature also allows the pharmacy to message the patient that certain maintenance medications are due to refill. “This can be a great reminder to keep on track and not run short of medication,” she said.
Patients can also opt out of using the app and/or messaging feature if they do not like it. “I encourage people to try, both the app and the messaging,” Feininger said. “I think both are actually really great. We’ve had positive feedback. Many people like the option of electronic communication to save time. Please talk with staff from our pharmacies for details.”