Trinity Health has established a Patient and Family Advisory Council as part of its commitment to provide patient-centered care that meets the highest standards.
Karen Zimmerman, Chief Nursing Officer and Vice President of Patient Care, says the council’s purpose is to help identify opportunities for improvement within Trinity Health’s organization and facilitate communication between healthcare professionals and the community.
“Patients and their families generally have the best perspective when it comes to the care they receive,” Zimmerman said. “Our purpose is to ensure that their point of view and experience is not only heard but integrated into the design and delivery of optimal service with the goal of promoting quality, safety, and satisfaction.”
Zimmerman says the PFAC presents an additional opportunity to hear the voices of patients and families. Trinity Health staff already receive regular listening skills training, and the organization has long given weight to the feedback receives from patient surveys.
The council, comprised of patients, family members, and healthcare professionals, held an initial meeting and orientation in early August. Regular meetings will be scheduled every other month.