Frequently Asked Questions

What is telehealth?

Telehealth is the use of communication technologies, such as computers and mobile devices, to access health care services remotely.

What is a video visit?

Video visits allow you to receive health care and services from your provider through video instead of being in the same room together.

Are video visits secure?

Yes, your personal and health information is safe. Our current solution for video visits meets the same HIPAA requirements that are used for in-person visits.

Which Trinity Health doctors and specialties offer telehealth visits?

Nearly all Trinity Health providers and clinics are equipped to deliver face-to-face telehealth visits. Specialties include family medicine, FirstCare, pediatrics, CancerCare, behavioral health, neurosurgery, pulmonology, ob-gyn, infectious disease, audiology, ENT, GI – and many more. Simply call your provider’s office and ask for a telehealth visit!

What technology do I need to have to do a video visit?

You can use a smartphone or tablet such as an iPhone, iPad, or Android device to connect to your provider. You can also use a laptop computer that has a camera.

How do I set up video visits with my doctor?

You can download a WebEx meetings app on the device of your choice. Please click here for step-by-step instructions on how to do that. If you need assistance, don’t hesitate to call your provider’s office.

I am a new patient; can I have a video visit?

Yes. New patients can have a video visit; however, not all conditions are clinically appropriate for treatment via a video visit.

What types of appointments can be done with video visits?

Video visits can include some new patient visits, follow-up visits, post-operation visits, visits to manage your medications, and ongoing health conditions and education.

How do I schedule a video visit appointment?

Call your provider’s office to request a video visit. Let them know you are interested in telehealth.

What happens when I make an appointment?

You will receive an email from Trinity Health with instructions. Be sure to connect to your appointment as least 15 minutes before the scheduled time.

Does insurance cover video visits?

During the COVID-19 outbreak, many insurance companies have adopted polices for coverage of video visits.

Will I be able to get a new prescription?

In some cases, yes. A provider can assess symptoms and make medical decisions via a video visit, including sending a prescription electronically to your pharmacy. However, there are certain classes of drugs that cannot be prescribed during a video visit.

If I do not want to do a video visit can I schedule an in-person visit?

Of course! In-person visits are always an option. During the COVID-19 situation, we are conducting phone screenings to ensure patients receive the safest, most appropriate care. Please call your provider’s office to ask about scheduling an in-person visit at the clinic.